Zuper Connect
Enable collaboration across teams with AI-powered communication
Manage calls and texts directly from Zuper, linking conversations to job tickets and customer profiles. Access real-time updates, AI-generated summaries, and automated replies for appointment confirmations and job status, keeping service running even after hours.
Centralize all your communication needs in one place
AI Call summary
Review concise summaries of customer calls without replaying recordings.
AI Responder
Reply to routine customer queries with live job information, even after hours.
In-App dialer
Call and message directly from the Zuper app.
Instant caller insights
Identify callers and access job details instantly, and deliver personalized, efficient interactions.
Call masking
Protect team and customer privacy by showing your business number during calls instead of personal numbers.
Call flows
Set up custom call flows based on business hours, directing calls to the right team member or voicemail.
Two-way SMS
Exchange text messages and view multimedia files.
Alerts & notifications
Send automated alerts and notifications for reminders, updates, and follow-ups.
See Zuper in Action
Take a quick tour to see how Zuper Connect makes it easy for your team to work together, respond faster, and deliver better service.
Make and receive calls without switching platforms
Use the dialer within the Zuper app to make calls without relying on external tools. When you receive a call, the customer’s record pops up automatically, allowing you to greet them personally and assist them with ease. You can also move between modules and drag and drop the dialer, keeping it accessible during the call.
Let AI cover for you after hours
AI Responder answers customer calls and uses live job data to confirm appointments, provide status updates, or reschedule visits. It runs around the clock, follows your rules, and replies with precision using your knowledge base. Every conversation is logged with a summary and transcript, so your team can step in with full context and pick up exactly where the AI agent left off.
Set up Ring Groups to better manage calls
Organize your team into Ring Groups to handle calls more effectively. Whether it’s routing calls to sales, support, or field operations, Zuper Connect ensures the right team picks up, reducing wait times and improving the customer experience.
Route calls to the right people
With smart call routing, incoming calls are directed to the right team members based on predefined rules, business hours, or after-hours settings. Ensure no call goes unanswered and deliver consistent customer service.
Make follow-ups easier for your team
Zuper transcribes each customer call and distills it into a structured recap that flags decisions, questions, and next steps. Teams can scan the summary instead of replaying the conversation, saving time and making follow-ups easier to manage. The summary stays with the job record and helps CSRs, dispatchers, and back-office staff respond with confidence
Stay connected over SMS with alerts and notifications
Send and receive texts, and view multimedia files from customers or team members right from the app. Use canned messages, automated alerts and notifications to provide updates on job statuses, ETAs, and reminders throughout the service process.
Watch the 2‑minute demo
See how Zuper Connect helps your team manage real-time customer calls, recognize returning customers, create jobs on the fly, and send updates mid-call—all in one unified platform.
