Administrative tasks like work order management are the bane of any service business. Luckily, we no longer have to rely on paper forms and clipboards, and can instead take advantage of a wide range of work order management software solutions. These platforms offer digital tools for creating, assigning, scheduling, and updating work orders, often with mobile capabilities for technicians in the field. This guide highlights the seven best work order management systems for 2025 and the key features that make them stand out.
The Best Work Order Management Systems for 2025
We carefully selected and ranked the top work order management systems based on a proprietary algorithm our research team developed, consisting of:
- Features and Capabilities (20%): The overall richness of work order management features and how well they align with service businesses’ requirements.
- User Experience (25%): How easy it is to navigate the user interface (UI) and use the product’s features.
- Integration Abilities (15%): How easy it is to integrate the software with third-party apps and how well they work together.
- Onboarding and Support (10%): How streamlined the onboarding process is and how well the provider supports the software.
- Average Review Score (30%): A summary of 1-5 ratings of the software’s customer reviews, averaged across multiple third-party rating sites.
| Software | Features and Capabilities | User Experience | Integration Abilities | Onboarding and Support | Average Review Score | |
| 1 | Zuper | 5.0 | 4.7 | 5.0 | 4.9 | 4.6 |
| 2 | Housecall Pro | 4.1 | 4.9 | 4.5 | 4.9 | 4.1 |
| 3 | SAP Field Service Management | 4.6 | 4.8 | 4.3 | 4.2 | 4.0 |
| 4 | Jobber | 4.5 | 4.5 | 4.1 | 4.2 | 4.4 |
| 5 | ServiceTitan | 4.3 | 4.4 | 4.4 | 4.2 | 4.4 |
| 6 | Oracle Fusion Field Service | 4.8 | 4.5 | 4.0 | 3.8 | 4.1 |
| 7 | FieldEdge | 4.2 | 4.5 | 4.0 | 3.5 | 4.2 |
1. Zuper
Zuper is a comprehensive field service management platform with a robust set of work order management features that cater to a variety of service industries, including HVAC, roofing, plumbing, and electrical. It offers configurable work order templates, easy drag-and-drop workflows, and automation capabilities to enhance operational efficiency in the office and the field. Zuper also has a user-friendly mobile application, giving field crews all the tools they need to manage their workloads and deliver exceptional customer service.
Key Work Order Management Features:
- Configurable work order forms and templates that auto-assign tasks
- Custom filters to assign tasks by technician, location, due date, status, and priority level
- Built-in chat and commenting to facilitate communication between the office and the field
- Unified dashboard to configure and manage work schedules, shifts, and time-off requests
- Recurring work orders and scheduling for ongoing maintenance contracts
- Mobile app to create and update jobs, add notes and multimedia attachments, and manage schedules
- Mobile push notifications to alert technicians to new assignments
- Mobile clock-in and clock-out
2. Housecall Pro
Housecall Pro provides field service management software for home service professionals and small businesses. It focuses heavily on the scheduling and dispatching side of work order management but offers less functionality for managing and tracking the jobs themselves. On the other hand, it provides a range of free, configurable work order templates that pros can use without any financial commitment.
Key Work Order Management Features:
- Free, configurable work order templates tailored to different industries
- Scheduling of new and recurring jobs
- Job dispatching with instant mobile notifications
- Time tracking for back office and field employees
- Creation of estimates that automatically convert to jobs
3. SAP Field Service Management
SAP field service management is a complete solution for field service businesses. It offers an impressive range of features for work order management and other workflows, to the extent that the user interface can be cluttered and difficult to navigate. SAP also provides a mobile app for field techs to access and update work order information on the job site. This app includes guided workflows to take technicians step-by-step through job execution.
Key Work Order Management Features
- Job creation, scheduling, dispatch, and tracking
- Automated customer notifications
- Long-cycle scheduling with phases and milestones
- Guided workflows and smart forms to improve field efficiency
- Customized settings, screens, workflows, and business rules
4. Jobber
Jobber is a field service and work order management system tailored to individuals and businesses. It offers intuitive, user-friendly tools for office and field teams and customers. It’s relatively inexpensive, catering to the needs of small businesses and independent contractors alike.
Key Work Order Management Features
- Job creation with instructions, checklists, and photos
- Mobile time tracking
- Automatic on-my-way texts
- Job tracking with performance insights
- Job cost tracking based on labor, materials, and other costs
5. ServiceTitan
ServiceTitan is a field service management solution tailored to the needs of enterprise-sized companies. It has a comprehensive feature set to handle nearly every aspect of business operations, including advanced reporting and financial analysis. However, most of these features are focused on areas outside of work order management.
Key Work Order Management Features
- Work order creation and synchronization to mobile
- Detailed customer profiles and job histories
- Form upload and tracking
- Fully integrated pricebook
- Automated timesheets and performance tracking
6. Oracle Fusion Field Service
Oracle Fusion Field Service is a robust solution for managing field service operations. It offers a wide variety of tools for creating, managing, and tracking work orders, including a comprehensive mobile application, guided workflows, and an AI chatbot to provide fast answers to technicians in the field. However, these features come with a very steep learning curve, and the interface is not intuitive for beginners.
Key Work Order Management Features
- Highly configurable work order creation
- Mobile inventory management
- Real-time, accurate billing and cost recording
- AI-based digital assistant for advice and next-best-action recommendations
- Guided, preconfigured workflows
7. FieldEdge
FieldEdge is a field service management platform and work order management system. It allows teams to track work orders by customer, easily accessing their service history and current equipment to deliver a more personalized experience. However, the onboarding process is exceptionally challenging, and the interface is less than intuitive.
Key Work Order Management Features
- Work order tracking by customer
- Photo attachments
- Equipment history tracking
- Integrated pricebooks
How to Choose the Best Work Order Management System in 2025
The service industry is changing rapidly due to advances in technology, and the best work order management software takes advantage of tech like AI and 5G mobile connectivity to help businesses stay competitive. It’s also flexible enough to scale with growing service companies and offers a wide range of field service management functionality, giving businesses a one-stop solution to manage their operations. Here are some of the key characteristics of the best work order management systems.
Features
Work order management systems are often part of broader field service management platforms, and work orders can be kind of an afterthought compared to other functionality like scheduling and invoicing. The best systems include specific features that streamline work order management. For instance, Zuper prioritizes work order management with features like the ability to attach photos or videos to work orders, built-in chat and commenting capabilities for real-time communication with the back office, and recurring work orders to simplify ongoing contracts.
Field Service Management (FSM) Functionality
The best work order management tools are part of a larger field service management (FSM) platform, such as Zuper. In addition to work order management, these software solutions provide features like dispatching and scheduling, inventory and asset management, invoicing, and more. The goal is to use as few individual software systems as possible – unifying your FSM functionality in a single platform significantly streamlines both back office and field service operations. Zuper, for example, offers a complete solution that includes exciting features like AI-powered scheduling, route optimization, and automated invoice creation from approved estimates.
Tech-Friendly Mobile App
Job details need to sync seamlessly and instantly between the back office and the field to ensure teams have everything they need to deliver excellent customer service. The best work order management software includes mobile tools that are both innovative and intuitive. For example, Zuper’s mobile app lets technicians access and update job details, history, required assets, and warranty information in the field in real time. It also offers many additional field service management features for techs, such as optimized route planning with GPS tracking, automated job notifications, and an offline mode.
Configurability
Each field service business is unique, and its requirements will change over time, especially as it grows. The best work order management system is highly configurable and adapts to your specific needs and workflows. This configurability should also include a wide range of integrations to further enhance and extend the out-of-the-box functionality of the work order management solution. For instance, Zuper provides configurable templates and workflows to automate notifications and alerts. It also lets you create custom categories for job types, customers, and teams for a completely tailored experience.
Integrations
Modern field service companies rely on multiple software platforms to operate their business, and integrating them together helps significantly streamline workflows and reduce headaches. The best work order management system easily integrates with your chosen business software, such as CRM (customer relationship management), accounting platforms, and more. Zuper, for example, offers more than 60 different integrations to ensure interoperability, allowing you to connect your software with ease to improve efficiency.
Onboarding and Support
A work order management system is supposed to make life easier, so a complicated onboarding and configuration process defeats the purpose of purchasing it in the first place. The best work order management platform is intuitive and easy to configure, so you can start using it and see benefits right away. Additionally, they offer multiple customer support options so you can always find help when you need it. For instance, Zuper has a user-friendly interface that can be configured in a matter of minutes, streamlining the onboarding process. It’s also supported by a wide range of online resources and a highly responsive customer service team to ensure the platform works the way you need it to.
Transform Your Work Order Management with Zuper
Zuper is the best work order management system for 2025 because it delivers innovative features that are targeted to the needs of field service businesses. Its user-friendly interface and easy setup process mean you can start seeing benefits today. Plus, its AI-assisted technology, powerful mobile application, and scalable, configurable features will help future-proof your business. Ready to get started with the best work order management system for 2025? Schedule a demo of the Zuper platform or contact us to learn more!
