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Field Service Insights

Have you ever been overwhelmed when considering how complex and challenging your field service management is? With missed appointments, inefficient routing, and the mad scramble to keep information organized, it’s no wonder. It only gets worse as your customer base grows, and you are not the only one who has had this experience. The average field service technician spends 30% of their time on non-billable activities that are outside their control, such as travel and <thing>. What if you could have more control over your field operation? With activity tracking software, you will be able to gain a better sense of where your technicians are at any point in time and assign jobs far more efficiently. But what exactly does it mean? How does activity tracking help you optimize your field operations? Don’t worry! In this article, we’ll explain it all. Let’s take a look at some of the ways that activity-tracking software can help streamline your operations. What is activity tracking in field service management? Activity tracking is a mode by which the movements and activities of field personnel are tracked and stored during work in real-time. It helps clarify exactly where your technician is, and what they are