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When running a landscaping business with field servicing involved, field service management will be a big factor in the business’ operations and, therefore, success.Thankfully, there are many advances in the technology side of operating fieldwork. The most vital of all tech applications for the field is running field service management (FSM) software. In fact, 48% of organizations use some form of FSM tool to run their field operations.There are dozens of tools to help with field service management, and they all follow certain trends. So when using FSM software, managers and operators need to know what trends will affect this part of business operations in the foreseeable future. Here are 8 field service trends to keep an eye on this 2021 and beyond. Joining the Mobile Revolution Remote Time-Tracking Increase in Online Customer Service Automation and Artificial Intelligence Tapping the Gig Economy Workforce The Application of Cloud-based Technology Digital Task Management Fleet and Transportation Tracking 1. Joining the Mobile Revolution Field service industry statistics show that service agents are 86% more likely to collaborate with management when a mobile-ready system is in place. Field service management apps allow for real-time updates, instructions, and communications from an operations base more easily.

Field service operations are plagued by skyrocketing demands of tech-savvy customers. Ensuring customer satisfaction and happiness is nearly impossible when field service businesses have little to no visibility of their field service operations. As a result, businesses are focusing on ways to reduce chaos and enhance their geofencing capabilities in field operations. Did you know? The recent fleet technology trends report shows that nearly 32% of businesses that use geolocation services, especially geofencing reported a positive ROI in less than a year from implementation.While this report conveys the benefits of implementing geolocation services, these statistics clearly show how most field services businesses are still a bit hesitant to embrace geolocation services in their day-to-day operations. What they fail to realize is that manual field service management systems drain time and money. The process of creating and distributing paper-based route maps, maintaining service schedules on a spreadsheet, accommodating rescheduling requests, and sharing updated route and territory plans with the field workforce is tedious. In addition to eating away the valuable time of dispatchers and administrators it also dwindles employee morale.For, your field technicians have no clue about their day-to-day schedule, while your dispatchers are left to base their decisions based on

The demand for residential and commercial HVAC services has seen a steady increase since 2010. By 2050, 2/3 of the world’s households are expected to have centralized air-conditioning services. These statistics promise a bright future for HVAC businesses. With the increasing number of opportunities in this space, the competition is also bound to rise.With the increasing competition, you, as a business owner, might face challenges in managing your workforce and keeping an eye on your business growth. To help you stand out in this competitive environment, here are 7 proven strategies to boost your HVAC business productivity. 1. Invest in Training Your Team Efficiently We are more likely to see a talent shortage of over 115,000 HVAC professionals by 2022. Baby boomers are leaving the industry in large numbers.Though many HVAC businesses are in a good position now, business owners or managers will have a hard time finding qualified technicians soon. Some will be reluctant to invest time or money in training them for the job. In the end, they will see technicians leaving them for better jobs.Here are 5 ways to satisfy and retain employees: 2. Improve Your Company Work Culture Toxic work environments make your employees feel uncomfortable,

At Zuper, we put our people first and strive hard to create an inclusive culture that’s focused on our goals while having each other’s back. We believe in working together as a family, facing challenges head-on, and putting our heart and soul into building an awesome product. This series of blog posts intended to showcase what our employees have to say about their career journey and how they reached Zuper through a Q&A session. Read on to learn more about Aravind, our newly appointed Head of Finance. One warm Tuesday afternoon we found our newly appointed Head of Finance, Aravind, sipping his coffee deep in thought. None of us had any idea as to how many shots of coffee he had that today; neither does he. We could surmise that his thoughts were just plagued by the challenges that were ahead of him: tracking accounts that are due, laying down a solid financial structure, and fielding employee questions left and right on filing their income tax for the current financial year. We at Zuper feel gifted to work with an experienced and uber-cool guy like Aravind. Before we start singing a poem about his receptiveness and friendly nature. For novice

Most cleaning business owners think that cleaning checklists are pretty much useless since they are available only for the simplest of cleaning tasks. We don’t consider house cleaning checklists as a tool for increasing efficiency and ensuring consistency. But the power of cleaning schedules and checklists have been proven time and again by the best maids in the industry. Irrespective of a person’s cleaning experience and skillset, checklists reduce the risk of the cleaning agents missing important steps or overlooking customer requests and help them feel confident that they’ve indeed completed a cleaning job like an expert. If you’re looking for ways to create robust house cleaning checklists for your maids, you’re at the right place. In this post, we will list down the steps to update your outdated cleaning checklists, how to go about making the life of your maids a bit easy, and things that can be done to streamline your operations end to end. What exactly is an ideal cleaning checklist? An ideal cleaning checklist will outline all value-added activities in the specific process based on the type of cleaning offered i.e., deep cleaning checklist, spring cleaning checklist, and more. It gives cleaning businesses more control over

In a nutshell, route optimization is all about making sure your field service agents reach the right location at the right time. While it may sound simple, it is in fact a complex business challenge, because there are a ton of factors that are interconnected with each other. Most field service startups still rely on overflowing spreadsheets and printed area layouts when it comes to route planning, in fact 52% of field service companies still plan their operations using outdated tools. Yet, however you choose to do it, route optimization with an intelligent field service automation tool impacts a ton of key areas in your day-to-day operations. These are improved scheduling accuracy, decreased fuel costs, eliminate missed SLAs, and accommodate impromptu scheduling changes. On top of all these, you can delight your customers with faster and seamless delivery experience. The route optimization feature in Zuper app will help you optimize and automate all of these aspects, as we investigate below. 1. Dynamic Workforce Dispatching It is impossible to take future reschedule requests into account at the time of creating employee routing plans which forces field service businesses to scurry around at the last minute to find an available field agent

What’s retargeting? Retargeting, Remarketing is the latest buzz word that is spoken by marketers across the globe. It is a known fact that it is always easier to reach the existing customers who know your product than acquire new customers.How often have you noticed – a customer visits your site, browses a few products, and has added the services into the shopping cart, but then leaves without placing an order? On average, the shopping cart abandonment rate is 78.65%, and the rate is even higher on mobile devices, with 85.65% of all transactions ending without a sale. Cart abandonment is an inevitable challenge that every digitized business is facing. Retargeting for cleaning business As a cleaning business owner, we all are aware that the cleaning business is subscription-based. A customer visits your homepage, looks at a few service offerings, tries to book a cleaning service and Poof. He is gone! Had the customer opted for your service you would have won the deal and the customer would have tried your services. Most importantly you would have gained a long-standing customer with a high customer lifetime value. We have lost a customer who knew about our webpage or was aware of