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In the HVAC business, your existing heating and cooling service agreements and maintenance contracts are your bread and butter. However, if you want to grow your HVAC business, your current customers aren’t enough; you need to explore new opportunities and create new service agreements down the line.The real challenge here is juggling between servicing your existing clients and picking up new clients. If these service contracts are not managed effectively, it can lead to disorganization and confusion, eventually hurting your business and negatively impacting your customer service. So, how can you manage HVAC maintenance contracts more efficiently? Let’s find out. 1. Streamline your business operations with a service management system. Automation is key to business success. With the help of field service management software, you can automate business processes that are manual and repetitive.Zuper’s service management software is powered by AI and machine learning. It is designed to automate tasks like scheduling, work order management, creating quotations, invoicing, and other aspects of HVAC services that help you manage your HVAC contracts effectively. 2. Create a balanced mix of existing HVAC maintenance contracts and new leads. Managing new and existing clients often get challenging for HVAC businesses. For instance, if you

Carpet cleaning is a science in itself. Not all carpet stains, scratches, scuffs, and tiffs can be fixed with a universal carpet cleaning method. If you often wonder, “Do different types of carpets need different types of cleaning?” Yes, you do! And, it is not just with different types of carpets. Sometimes the same carpet may require two or more types of carpet cleaning services to be fixed properly. If you are new to the carpet cleaning industry and looking for a reference guide that lists different types of carpet cleaning techniques in detail, then you are at the right place. We have tuned our internal obsessive housekeeper, researched everything from IICRC’s standard reference guide for professional carpet cleaning to seeking insights from cleaning industry experts for drafting this blog about different types of professional carpet cleaning. The science of carpet cleaning involves much more than different types of cleaning methods. In order to get a carpet sparkly clean, the first thing you need to do is evaluate the carpet itself. Identify the construction, color, age, traffic patterns, and soiling conditions of the carpet. Only then, you can decide upon an ideal cleaning method that consists of different aspects like

There’s no room for argument. To fulfill the demands of a paranoid customer base like uberized experiences, self-service technician tracking, and more, swimming pool service providers need to invest in the right pool service software. A simple move from a paper-based system to an online spreadsheet environment won’t cut it anymore. Spreadsheets and other outdated tools pave the way for a landmine of errors. Just a simple copy-paste error can end up in a scheduling mix-up and cost you a customer or ruin your reputation. The lack of access control can result in instances where your confidential customer data is compromised. A recent report from IOFM shows that businesses that use outdated manual tools spend around $6 to process an invoice. On top of that, almost two-thirds of businesses report expensive invoicing errors as a result of their manual invoicing process. You need a swimming pool maintenance solution that automates your operations end-to-end to provide the touch-free experience your customer base craves. If you are one of those people who believe that you can tide over another year or two without investing on the technology front, read on to know the seven reasons why you need swimming pool service software

A swimming pool cleaning checklist simplifies the routine pool maintenance process and prevents inconsistencies. However, an incomplete swimming pool cleaning checklist is almost worse than not having one. An incomplete list can give a false sense of completion and lead you to believe you got everything even though you missed something significant. There are many aspects involved in proper pool maintenance and operations; failing to complete them will only spell trouble.Fortunately, fixing a checklist is easy. If you are planning to create a cleaning checklist from scratch or looking for ways to plug the gaps in your existing checklist pdf, you are in the right place.Before getting to the checklist, we should look at the pool cleaning process and understand its nuance. Listed below are some activities that, when performed regularly, cover the basics of caring for a swimming pool. Pool Cleaning Checklist Brushing and Vacuuming While a normal filtration process will remove a considerable amount of dirt and grime, proper brushing and vacuuming will help remove sediments that settle at the walls or the bottom of the pool. Additionally, it will make the plaster finish of the pool shine and prevent any chances of scaling, straining, and algae formation

Field service management challenges are ticking time bombs waiting to go off. One wrong move can blow your customer satisfaction levels, field service efficiency, and employee productivity to smithereens.Field service businesses that manage their operations with outdated tools will soon find operations management to be spiraling out of control. Once this happens, a drop in revenue is not far behind. Manual tools may offer simple band-aid solutions for most field service management challenges. But, old-school solutions can never outright solve your challenges.Field service leaders face many challenges every day—listed below are the top seven field service management challenges that demand a technological alternative. Top 7 Field Service Management Challenges 1. Scheduling conflicts Overlapping jobs, double booking, scheduling an unavailable technician, and rescheduling problems fall into this category. Scheduling conflicts can ultimately be expensive for field service businesses.Schedules are the backbone of field service operations. Everything else is affected when schedules get screwed up; end-to-end, your whole business can be impacted. Online calendars and spreadsheets can compound the issue with their constant need to be updated manually and possibly in more than one place—opening the door to double entry errors. Solution An all-in-one field service management software with a built-in scheduling

Nearly 32% of field service businesses fail to hit the 80 percent mark when it comes to customer satisfaction. Why? Applying the same customer service improvement strategies to all customers is ineffective.Every customer is unique. And so, all customer relationships cannot be handled the same way. Placing too much emphasis on mere feedback surveys will only cause well-devised ideas to improve customer service to go down the drain.What’s more, everything from the way you collect feedback from your customers to the process you use to store and maintain your customer records will have to be streamlined to improve customer service in field service. If you’re looking for ways to improve your customer service experience, then you’re at the right place.To provide better customer service, field service businesses need to snap out of their traditional customer service practices and adapt a modern and collaborative approach.Here are 5 effective customer service improvement strategies for field service businesses of all sizes. 1. Always collect customer feedback Customer feedback surveys help field service measure customer satisfaction. Honest, unsolicited feedback can pinpoint problems in the service and highlight opportunities for improvement. If done properly, feedback will not only improve customer engagement and loyalty but also

Zuper, provider of a productivity suite for intelligent field service management and customer engagement today announced a deal with All Clean Services, a Florida-based commercial cleaning, and facility management company.All Clean Services will leverage Zuper to efficiently manage its distributed field workforce across the United States that includes Full-time W2 employees, Contractors, and on-demand workers.Modern service organizations are embracing a blended workforce culture to best fit their needs. This approach offers flexibility and enables organizations to operate at scale. However, it requires organizations to adopt the right platform and processes that enable efficient collaboration, transparency, visibility, and control to offer the best customer experience. “Here at All Clean Services, our customers, employees, and vendor partners are at the heart of our business. Our goal is to build strong relationships with our clients and empower our employees and vendor partners to be successful in their roles servicing our clients. While providing solutions to customers and managing our teams across the United States, we are very eager to commence this partnership with Zuper. Our management team is most excited about the collaboration between Zuper and Zendesk, which combines Zuper’s powerful workforce management platform with Zendesk’s mastered customer support ticketing software. These integrated